Policies

Shipping & Returns

Simple, easy-to-scan guidance for a calm customer experience. Final carrier, checkout, and return details will be published before ordering opens.

Shipping

Cloud Kiss orders will be packed carefully in gift-like packaging and shipped according to the delivery options shown at checkout once ordering opens.

Processing times will be shown before payment.
Carrier choices and rates will appear at checkout.
Tracking details will be emailed after fulfillment.
Packaging will protect Midnight Passion and still feel thoughtful.

Returns

Because lip products are personal care items, opened products cannot be returned for safety and hygiene. The unopened-product return window will be confirmed before launch.

Opened or used lip products are final sale.
Damaged orders should be reported with photos and order details.
Refund timing will be published when ordering opens.
Customers can ask questions through the contact page.

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