Policies

Shipping & Returns

Simple, easy-to-scan policy information for a calm customer experience. Final carrier, checkout, and return details should be confirmed before launch.

Shipping

Cloud Kiss orders will be packed carefully in gift-like packaging and shipped according to the delivery options shown at checkout once ecommerce is connected.

Processing times should be added before launch.
Carrier choices and rates should be shown at checkout.
Tracking details should be emailed after fulfillment.
Packaging should protect the gloss and still feel thoughtful.

Returns

Because lip gloss is a personal care product, opened items cannot be returned for safety and hygiene. A final unopened-product return window should be confirmed before launch.

Opened or used lip products are final sale.
Damaged orders should be reported with photos and order details.
Refund timing should be added once payment processing is connected.
Customers can ask questions through the contact page.

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